Company: SHOESPHERE SDN. BHD. 202501029071 (1630483-H)
Contact: shoesphere@outlook.com| Level 20, Menara 1 Sentrum, 201, Jalan Tun Sambathan, Brickfields, 50470 Kuala Lumpur W.P. Kuala Lumpur Malaysia | (+60)17 5452 846
1. Introduction
Your privacy matters to us. This Privacy Policy outlines how Shoesphere Sdn. Bhd. (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data when you browse our website, make a purchase, or engage with any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy. We are committed to handling your information responsibly and transparently—ensuring a safe and secure shopping experience every step of the way.
2. What Information We Collect
To provide you with a seamless and personalized shopping experience, Shoesphere Sdn. Bhd. collects both personal and non-personal information when you interact with our website or services. This data helps us process orders, improve our platform, and communicate more effectively with you.
Personal Information
The following details may be collected when you make a purchase, register an account, or contact us:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (Note: All transactions are processed securely via trusted third-party payment gateways. We do not store your credit or debit card information.)
- Purchase history
- Any additional information you voluntarily provide through contact forms, customer support, or email
Non-Personal Information
We may also collect non-personal information automatically when you access our website. This type of data does not directly identify you but helps us understand how our platform is used and how we can enhance your experience.
This may include:
- Browser type and version
- Device type (e.g., mobile, desktop, tablet)
- Pages visited on our site
- Referring URLs (webpages that directed you to our site)
- Time spent on the website
- Cookies and similar tracking technologies (see Section 6 for more details)
3. How We Use Your Information
We use the personal and non-personal information collected from you to provide a secure, smooth, and personalized shopping experience. Specifically, your information may be used for the following purposes:
- To process and fulfill your orders
- To manage delivery, shipping, and logistics
- To provide customer service and respond to inquiries or support requests
- To send updates regarding your orders, account, or changes to our services
- To personalize your shopping experience based on browsing or purchase history
- To send newsletters, special offers, and promotional content (only if you have opted in)
- To improve the functionality, design, and content of our website and services
- To comply with applicable legal obligations and regulatory requirements
We are committed to using your data responsibly and only for the purposes for which it was collected.
4. How We Share Your Information
At Shoesphere Sdn. Bhd., we respect your privacy. We do not sell or rent your personal information to third parties. However, to operate effectively and serve you better, we may share your information with trusted third parties under the following circumstances:
- Payment Processors (e.g., iPay88, Stripe) – to securely process your transactions
- Shipping and Logistics Partners (e.g., J&T Express, DHL) – to fulfill and deliver your orders
- IT and Marketing Service Providers – for website operations, analytics, system support, and sending marketing communications (with your consent)
- Government Authorities or Law Enforcement – when required to comply with legal obligations or lawful requests
All third-party service providers are contractually obligated to handle your personal data in accordance with this Privacy Policy and all applicable data protection regulations.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting, or regulatory requirements.
You may request the deletion of your personal data at any time by contacting us at shoesphere@outlook.com. Upon receiving your request, we will take reasonable steps to delete or anonymize your information, unless we are legally required to retain it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve the functionality of our services. These small data files are stored on your device when you visit our website.
We may use the following types of cookies:
- Session Cookies – To remember your selections and keep items in your shopping cart as you navigate through the site
- Analytics Cookies – To help us understand how users interact with our website, so we can improve design, navigation, and performance
- Marketing Cookies (if applicable) – To deliver relevant advertisements and promotions tailored to your browsing behavior
You can control or disable the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website, including your ability to make purchases or retain cart contents.
7. Your Rights
In accordance with Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access and review the personal data we hold about you
- Correct any inaccuracies or incomplete information in your personal data
- Withdraw your consent for us to process your personal information
- Request the erasure of your personal data, subject to any legal or regulatory obligations that require us to retain certain information
To exercise any of your rights under the PDPA, please contact us at:
shoesphere@outlook.com.
We are committed to responding to all valid requests within a reasonable timeframe and in accordance with applicable laws.
8. Data Security
We take your privacy seriously and implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption across our website to ensure secure data transmission
- Secure hosting platforms with industry-standard firewalls and monitoring
- Restricted access to personal data, limited only to authorized personnel
- Staff training and confidentiality agreements to reinforce data protection practices
While we are committed to maintaining strong security protocols, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience or reference. Please note that Shoesphere Sdn. Bhd. is not responsible for the privacy practices, content, or security of these external sites.
We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with any personal information. This Privacy Policy applies only to data collected through our website and services.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, applicable laws, or industry best practices. Any updates will be published on this page with a revised effective date at the top of the document.
We encourage you to review this page periodically to stay informed about how we protect and manage your personal data. Your continued use of our website and services following any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to:
Email: shoesphere@outlook.com
Phone: (+60)17 5452 846