Company: SHOESPHERE SDN. BHD. 202501029071 (1630483-H)
Contact: shoesphere@outlook.com| Level 20, Menara 1 Sentrum, 201, Jalan Tun Sambathan, Brickfields, 50470 Kuala Lumpur W.P. Kuala Lumpur Malaysia | (+60)17 5452 846
1. Order Processing Time
At Shoesphere Sdn. Bhd., we strive to process all orders within 1 to 3 business days (Monday to Friday, excluding public holidays). Once your order has been confirmed and full payment is received, we will begin the packing and fulfillment process.
You will receive a confirmation email with your tracking information as soon as your order has been shipped. Shipping times may vary depending on your location and the courier service used, but we always aim to ensure a smooth and timely delivery experience.
2. Shipping Coverage
We currently offer shipping throughout Peninsular Malaysia, Sabah, and Sarawak. Orders are delivered using trusted courier services to ensure secure and timely arrival.
For international orders, we handle shipping on a case-by-case basis. If you are located outside of Malaysia and are interested in placing an order, please contact us directly before checkout to confirm product availability, shipping options, and applicable delivery fees.
3. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout and may vary depending on your location, order weight, and courier selection.
| Region | Courier Partners | Estimated Delivery Time |
|---|---|---|
| Peninsular Malaysia | J&T Express, DHL eCommerce, GDex | 2–5 business days |
| Sabah & Sarawak | Pos Laju, J&T Express | 3–7 business days |
| International (Case-by-case) | DHL Express / FedEx | 5–10 business days (subject to customs) |
Note: Delivery times may vary depending on your location, public holidays, weather conditions, or courier operational delays.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number and tracking link via email or WhatsApp to monitor your delivery status in real time.
Please allow 24–48 hours for the tracking information to be updated by the courier. If you do not receive your tracking details within that timeframe, or if you experience issues accessing your shipment status, feel free to contact us for assistance.
If you do not receive your tracking number, kindly contact us at shoesphere@outlook.com or (+60)17 5452 846.
5. Delivery Delays
While we strive to ensure all orders are delivered on time, delays may occasionally occur due to circumstances beyond our control, including:
- Courier service disruptions
- Adverse weather conditions
- Festive seasons or public holidays
- Deliveries to remote or rural areas
- Customs clearance for international shipments
Shoesphere Sdn. Bhd. is not liable for such delays; however, we are committed to assisting you in tracking your parcel and working with the courier service to resolve any delivery issues as quickly as possible.
6. Damaged or Lost Packages
All our products are securely packed using protective materials to minimize the risk of damage during transit. However, in the rare event of damage or loss, please follow the steps below:
- Inspect your package immediately upon delivery.
- If your item arrives damaged, incorrect, or missing, please notify us within 48 hours of receiving the parcel. Include clear photos of the item, packaging, and shipping label.
- Once reported, we will file a claim with the courier and investigate the issue. If your claim is eligible, we will arrange a replacement or refund as appropriate.
Please note:
We are not responsible for lost or stolen parcels that are confirmed as “delivered” by the courier. To avoid issues, ensure that your shipping address and contact number are correct and complete at the time of order.
7. Self-Collection (By Appointment Only)
Self-collection is not generally available, but may be arranged on a case-by-case basis.
If you prefer to collect your order in person from our Kuala Lumpur location, please contact us via phone or email prior to placing your order to confirm availability and schedule an appointment.
Walk-ins without prior confirmation may not be accommodated. We appreciate your understanding and look forward to assisting you with the best possible arrangement.
8. International Shipping (Customs & Duties)
For international orders (if approved), customers are fully responsible for any customs duties, import taxes, or additional fees imposed by the destination country’s regulations.
Shoesphere Sdn. Bhd. is not responsible for any delays, charges, or actions taken by customs authorities. These processes are beyond our control and may affect the delivery timeline.
We recommend checking with your local customs office for more information on potential charges before placing an international order.
9. Questions or Support
If you need further assistance with your shipping details, delays, or tracking, don’t hesitate to contact our customer support:
Email: shoesphere@outlook.com
Phone: (+60)17 5452 846